Incident Investigation & SMS

A Safety Management System attempts to prevent harm from arising in the conduct of normal
operations. Sometimes, however, in spite of the best intentions, occurrences do happen. While
their consequences may vary, they afford an opportunity to learn and put in place the needed
process repairs and/or system reforms to make things better.

Aerodrome Flight Information Service Officer

Aircraft on apron

The course has been specifically designed to meet the CAA FISO and AGCS syllabi as defined in CAP1032 and CAP452 respectively. In addition to the objectives captured within the CAP1032 and CAP452 practical training on a simulator is provided to bridge the gap between AGCS and AFSIO phraseology & procedures.

Topics covered are:

  • Air Law & Airspace
  • Meteorology
  • Navigation & Flight Planning
  • Equipment & AFTN
  • FIS Procedures & Phraseology
  • Emergencies
  • Simulator Sessions

Classroom Instructional Techniques


Our Classroom Instructional Techniques course aims to enable experienced ATCOs to validate as classroom instructors.

Training methodology includes:

  • Classroom lessons
  • Classroom observations
  • Visual aids, Lesson and Test Preparation Workshops
  • Practical Lessons
  • Final Written Test

Airport Operations

aircraft loading

An airport operator should ensure that all operational personnel are trained and competent to operate in those safety-critical areas. There are many activities that are performed on the airside area of an airport and an understanding of these is essential for a safe and efficient conduct of aircraft and vehicle movements.

Every activity must be assessed for its safety implications, including the design and operation of the airside areas; the protection of the runway during aircraft movements; the correct procedures and phraseology to be used by drivers; and the investigation of any incidents. Wider airport operational issues to be considered are how to manage abnormal situations; and how to share the data available, adopt procedures and techniques to increase capacity.

Air Traffic Management

writing on map

The management of air traffic within an organisation encompasses many factors which involve skilled personnel and harmonised systems that allow aircraft to operate safely and efficiently within our airspace.

This management includes an appreciation of those aspects of aerodrome operations that affect the air traffic service provision; a development of the SMS through an open reporting and incident investigation system; the efficient use of all resources through teamwork; and an understanding of human reactions to critical incidents.

Safety Management

Safety first

Safety is the most important factor in any aviation operational discipline and it is essential that everyone involved has a clear understanding of how safety can be managed within their area of responsibility.

Safety assurance and awareness can be provided through regular training and awareness activities from the very basic introduction of a safety management framework; an understanding of human performance; the composition of safety assurance documentation; conducting risk assessments; through to the integration of a safety culture within an organisation.